Please kindly provide 24 hours notice if you need to cancel your appointment. If you fail to provide 24 hours notice, you will be charged the full amount of the session.
Please kindly provide 24 hours notice if you need to cancel your appointment. There is no charge for cancelling an appointment within 24 hours. However, it is at the therapist’s discretion if she would like to terminate treatment after multiple cancellations. This is a busy practice that works with clients who are invested in their health. If your therapist feels like you are not invested in the treatment plan provided, you will be excused from the practice.
I have always had a difficult time enforcing the previous policy (charging if there is a cancellation within 24 hours). I looked inward, took a long walk, and pondered why that was so. This is where my new policy came to me. It is not about the money, it is about boundaries and respect. Cancellations are a part of running a massage business. People get sick, or have emergencies, or even FORGET! Who am I to judge whether your excuse is valid or not? It will be clear, however, when someone is not invested in their care- when I am putting more effort into maintaining the relationship than the client is. I am to the point in my practice and as an individual where if a relationship is lacking mutual respect, I will end it. I want clients who choose to spend the time with me to heal. I want clients who are hungry for wellness.
With all that being said, cancellations and tardiness are not a huge problem for me, but it happens and needs to have a policy. So, if you are ever in a position where you need to cancel, give me as much notice as possible. There will be no hard feelings. When you do not have to cancel, be fully present for your appointment. Get to the office early, have a drink of water, hit the bathroom, relax. Do not rush in at the last minute apologizing. Respect yourself and give your mind and body the time to be fully present the second you set foot in my purple room. It will not only strengthen our relationship, but your relationship with yourself.